Frequently Asked Questions
Have a question about your school or sports photos?
Here are answers to the most common questions parents ask. If you can’t find what you’re looking for, feel free to get in touch.
No. You’ll be able to view all photos online before deciding whether you’d like to purchase them. There’s no pre-payment required and no obligation to buy if you’re not happy with the images.
You’ll receive a flyer or email from your school or sports club with a unique access code or link. Use this to register online and view your photos once they’re ready.
No problem. You can request a code retrieval using our online form and we’ll do our best to help.
Yes. Each child has their own unique access code. You can still place orders for multiple children in a single transaction.
Yes. To request a sibling photo, simply register each child using their unique code and select the sibling photo option during registration. This lets us organise sibling images without needing children photographed at the same time.
We may be able to create a sibling photos for you after your shoot. Please fill in our sibling request form.
We accept Visa, MasterCard and PayPal. We don’t accept cash payments. If you need to pay via direct deposit, please contact us to arrange this.
Some schools and clubs organise a catch-up day for absentees. Please check directly with your school or club to see if a catch-up session has been scheduled. We allow individual photos to be included in group photos from 1 calendar year prior. There is an retrieval fee associated with this. Please fill in this form if you would like to use last year's photo.
Print orders are dispatched within 10 days of being placed. If your order hasn’t arrived within two weeks, please contact us.
If you selected “return to school/club”, they will be your first point of contact.
Digital portrait downloads are available via the My Account section once you’ve logged in.
Our ordering system shows a preview of your selection before checkout. Please check carefully, as orders can’t be changed once payment is complete. We’re unable to offer exchanges or refunds for change-of-mind purchases.
If something isn’t quite right, please contact us with your school or club name and your order number (found in your confirmation email). We’ll be happy to look into it.