Here's some frequently asked questions about our services. If you'd like to know more, feel free to get in touch.
No! You will be able to view all your photos online before you decide if you would like to purchase them. There's no way to pre-pay, we make sure your happy with your photos before you purchase.
Yes, each of your children will have a unique code that you need to access their photos. You are able to place an order for all of them in the one transaction.
Yes, we take sibling photos but you will need to pre-register with your unique code for each child so we have a record of your sibling photo preference. This is done when you first register with your code.
Depending on the school or club, we may have organised a re-shoot day for absentees. Please check with your organisation to see if any make up days have been scheduled.
Postal orders are dispatched within 10 days of receiving them. If you have not received your order in the mail within 2 weeks from the date you placed your order, please contact us. If you have opted for your order to be returned to your school or club please make them your first point of contact.
Digital portrait downloads can be accessed via the 'My Account' tab once you have logged in here.
If you can still not locate your order, please contact us with your school/club details and your order number found on your order confirmation email.
Our ordering system shows you what you’re purchasing during the ordering process. Please make sure you are entirely happy with this as it cannot be changed once you’ve paid for your photos. We do not offer refunds or exchange for other photo packs or formats if you change your mind.
If you find your order is not exactly as you ordered it, please contact us so we can look into it. Please provide us with your school/club details and your order number found on your order confirmation email.