FAQ's

No! You don’t need to pay for photos until you’ve viewed them. We’ll let you know when your photos are online and available for viewing.

You should have received a flyer from your school or sports club with an order code on it. If you have your unique code, you can register online now and we’ll let you know when photos are available to view and order. Usually 7 days after photo day.

Contact us and we’ll be able to help you. Remember there’s no need to order until the photos have been taken and they’re available for viewing.

Yes, each of your children will have a unique code that you will need to enter, but you will be able to place an order for all of them in the one transaction.

Yes, we take sibling photos but you will need to pre-register with your unique code so we have a record of your sibling photo preference.

We accept MasterCard, VISA and PayPal. We don't accept cash orders but you can pay via direct deposit if need be. Please contact us for further information.

Depending on the school, we may have organised a re-shoot day for absentees. If not, we have assigned days in school holiday periods to take photos at our studio in West Gosford. Please contact us for more information.

Postal orders are dispatched within 10 days of receiving them. If you have not received your order in the mail within 2 weeks from the date you placed your order, please contact us. If you have opted for your order to be returned to your school or club please make them your first point of contact.

Our ordering system shows you exactly what you’re getting as you place your order. Please make sure you are entirely happy with this as it cannot be changed once you’ve paid for your photos. We do not offer refunds or exchange for other photo packs or formats if you change your mind.

If you find your order is not exactly as you ordered it, please contact us so we can look into it and please have your order number handy.